Terms of business

We are a member of the National Society of Allied & Independent Funeral Directors and subscribe to its current Code of Practice, a copy of which is available upon request. We aim to act in a professional manner and provide a courteous, sensitive and dignified service to you.

Estimates and Expenses

Our estimate sets out the services we agree to supply. This estimate is an indication of the charges likely to be incurred on the basis of the information and details we know at the date of the estimate. While we make every effort to ensure the accuracy of the estimate, the charges are liable to alteration, particularly where third parties change their rates or charges. We may not know the amount of third party charges in advance of the funeral. However, we will give you a best estimate of such charges in the written estimate. The actual amount of the charges will be detailed and shown in the final account. If you amend your instructions we will require your written confirmation of the changes. We may need to make an extra charge in accordance with prices published in current price list.

Payment Arrangements

Prior to the funeral we will require payment of the funeral costs as listed in our estimate and account provided, these are required to be paid no later than 72 hours prior to the funeral. The funeral account is due for payment at this time, unless otherwise agreed by us in writing. If you fail to pay us in full by the due date we may charge you interest. Our charges would be £100 on the first day after the 30 days from the funeral and every 30 days following. For an unattended funeral the invoice will be provided prior to the funeral and will be required to be paid in full before the unattended cremation or burial takes place.

Harold White Funeral Directors has no financial or business interest in any price comparison website where funeral or cremation costs may be shown and compared.

Harold White Funeral Directors. Head Office: 95 Old Church Road, South Chingford E4 6ST. Telephone: 0208 529 1530 www.haroldwhitefunerals.co.uk